Policies

My goal is to always give you the best experience possible, and a big part of that is mutual respect for each other's time. Please take a moment to familiarize yourself with the following policies before your appointment. These guidelines help me continue providing a high quality, personalized experience for every single client in my chair.

Refund Policy

1

A non-refundable deposit is required to secure certain appointments, including but not limited to color services, extension installs, new client bookings, and any service requiring extended time. The deposit amount will be applied toward your total service balance on the day of your appointment.

Deposits are non-refundable under all circumstances. In the event of a late cancellation or no-show, your deposit will be forfeited and a new deposit will be required to rebook. If you need to reschedule and provide proper advance notice as outlined in the cancellation policy below, your deposit will be transferred to your new appointment date one time.

Deposit Policy

2

I understand that life happens, and I will always do my best to work with you. However, last minute cancellations directly impact my livelihood and my ability to serve other clients. Because of this, the following fees apply:

Cancellations made with less than 72 hours notice will be subject to a fee of 50% of the scheduled service total.

Cancellations made the day of the appointment, or no-shows without prior notice, will be charged 100% of the scheduled service total.

To avoid any fees, please cancel or reschedule at least one week in advance whenever possible. This allows me the opportunity to fill your spot and continue serving my clients without interruption.

All cancellation fees must be settled before a new appointment can be booked.

Cancellation Policy

3

All services are non-refundable. I put my full attention, skill, and care into every appointment, and I stand behind my work. That said, your happiness genuinely matters to me. If you leave your appointment and something does not feel right, please reach out within 7 days and I will make it right with a complimentary adjustment service. Adjustment requests made outside of the 7 day window, or results that differ from the original agreed upon service, may not be eligible for a complimentary revisit.

Please note that refunds are not offered in cases where a change of heart occurs after the service has been completed, or where results are affected by factors outside of my control, such as previous chemical services, home haircare, or undisclosed hair history.